You could then move people from one team to another when there's a staff shortage, or when one department is exceptionally busy.
#ANOTHER WORD FOR VICE VERSA HOW TO#
What Is Cross-Training?Ĭross-training is the practice of training your people to work in several different roles, or training them to do tasks that lie outside their normal responsibilities.įor instance, you might use cross-training to teach someone who works in Collections how to work in the Billing Department, and vice versa. In this article, we'll examine the many benefits of cross-training, and we'll look at how to implement a successful cross-training program with your team. In the example above, if another member of your team had been trained to run the accounting reports, there would be no need to worry. This is just one reason why it can be useful to cross-train people within your team.
This is especially true in smaller teams. Often, teams are made up of individuals with specialized skills or knowledge, and one person's absence can negatively affect the productivity of the entire group. Your organization has likely run into situations like this. And if they aren't run, the month-end recap will be thrown into chaos. The problem is, no one else knows how to run the reports without making mistakes.
Imagine that the person who runs your firm's accounting reports is off sick. Cross-training gives you a responsive, flexible backup plan.